常见问题
我们鼓励所有的屋主看看承包商个人页面上的评论和资历。这也是在雇用承包商之前，要清楚地查实他们時重要的凭据。若有疑问，可以要求承包商提供过去客户的案件以供参考。
For more advice: Selecting the right contractor
Posting your job:
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How long does it take?
It only takes 5 min to post.
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Select a Contractor.
It is important to choose a contractor that is best suited for the job you want done. This will help ensure that you are contacted by a contractor who is qualified to do your job. -
Choose a budget.
The budget is an estimated budget and will help The contractor decide whether they can do your job. Consider labour and materials costs when choosing a budget. -
Add a description.
Give as much detail about your job, consider the size, location and whether materials are included. The more detail the easier it is for a contractor to decide to purchase your lead. Don't add any personal details in the description. -
Add a photo.
Add a photo to help the contractor to understand the work you need done.
We need your details so that our contractors can contact you to provide a quote. Your contact details are sent to a contractor once they have purchased your job lead.To protect your personal information, a maximum of 3 contractor will only be able to view your name and contact details.
No. Your contact details will never be made public on the platform. Your contact details are only available to the contractors that purchase your job lead,
Yes, if you a have photo to add, you should. A photo of your job will help contractors to better understand your job requirements and provide a more accurate quote. Contractors are also more likely to respond to a job that includes extra information, such as a photo. A photo can be plans, drawings or images of what needs to be done.
After you post your job, we will forward your job lead to all relevant contractors in your area. The contractors who are interested in completing your job will pay to see your contact details and contact you to quote. Up to 3 contractors will contact you to provide a quotation.Once a contractor has purchased your job lead we will send you the contractors details and ratings. If you have not been contacted by at least 1 contractor within 3 days, consider updating your job description with more details or a revised budget.
Validation is a method of ensuring that there is an actual user behind created accounts and that your email address was typed in correctly. This also ensures that there is a valid contact detail for the contractor.Note: If you receive a request to verify an email address that you didn't initiate, contact us immediately . Someone else might be trying to use your email address for their account.
Getting quotes on Kluje.com is free. Just fill in the form telling us the type of work that needs doing. A detailed description and an approximate, but realistic, budget for the job.
- 登录
- 到上方「我的帐户」
- 用更多的细节更新您的工作项目
- 提交所做的更改
一旦您发布您的工作，我们将联系所有符合技能和邻近位置的承包商。高达3个承包商会收到您的联系方式。您将收到承包商的电话或短信以进行报价。
一旦您从承包商收到报价，您可以从中选择一个承包商来进行工作项目。每个Kluje.com 承包商都有个人页面说明他们的资格、 资质认证和任何以前客户的评价。我们建议您使用这些资料和报价单进行决定。这让您获得好质量及合理价格的合同。
For more advice:
Selecting the right contractor
After the work has been completed the Contractor will request a rating from you on the quality, value and professionalism of their work. This feedback is invaluable for future customers to choose the right Contractor and is really important to help a good Contractor grow their businesses.
For more advice:
Selecting the right contractor: Part 2
发布的工作项目可能不足够细节，或预算不现实。您可以重新发布工作项目的详细细节并调整您的预算更高或更低。有多个报价，您可以确信找到一个合理的价格，不需要因为害怕放了太高的预算而过于谨慎。
Jobs leads with an unrealistic budget or very short descriptions may not get a response from Contractors. If no Contractors have responded within 1 day we ask you to update the job.
- 登录
- 寻找“我的帐户”中的“工作项目”页面
- 用更多的细节更新您的工作项目
- 提交所做的更改
Contractors that have signed up to Kluje.com operate as independent companies and are not working on behalf of Kluje.com, therefore we cannot guarantee the quality of their work.Contractors are rated by previous customers. The ratings are based on:
- 工作质量
- Professionalism
- 物超所值的程度
These ratings are used by other homeowners to make a more informed decision about which Contractor to hire. All Contractors who join our service agree to abide to the Kuje.com Code of Conduct. Contractors not doing so are permanently removed from our community.
只有通过 Kluje.com雇请承包商的房主可以为该承包商提交评价。工作项目完毕后可以进行评价。房主能随时修改其评价，承包商可以评论/反应。我们会删除攻击性的语言评价。为确保业主可以充满信心地聘请承包商，我们会进行随机抽查正面和负面的评价。
Firstly, we encourage you and the contractor to try and resolve the situation between yourselves. However, if asked to do so, Kluje.com can act as a mediator. Please remember that Kluje.com cannot resolve any legal situation and can only try to help resolve the situation before it becomes a legal matter. Complaints are handled on a case by case basis.If you’re not happy with the quality of workmanship you should leave a rating stating why the Contractor did not live up to your expectations. Contractors who fail to deliver quality work can be permanently suspended from Kluje.com.
A good, quality Contractor should have a portfolio of previous work. Contractors are asked to fill out their profile page with their, qualifications, a description of their services and to upload pictures of previous jobs. We always advise you to ask for previous customer references.Contractors without ratings have most likely just joined. Although they don’t have any ratings yet, it doesn’t mean they’re not quality Contractors. In fact, this means that Contractors are encouraged to do a quality job to ensure that they get a brilliant first rating, allowing them to start building their reputation online and gain more work in the future.
微乎其微的情况下，若承包商行事肆无忌惮的行事，我们可以终止其帐户。在下列情况下我们会关闭该帐户：
- 如果承包商在加入了Kluje的第一个月，就收到一位房主的严重投诉
- 如果一个承包商收到共3个房主中等至严重的投诉
- 如果承包商肆无忌惮地行事： 包括不适当的语言、 种族歧视、 性别歧视、 威胁、 欺凌和滥用房主的信任
注意：每个案件都会按个案处理，因为每个案件情况都不同。 Kluje.com 会针对每个案件进行调查，通常在5-10 个工作日内。
我们不推荐支付全部金额。押金不应超过整体工作项目价格的30%。承包者并应解释这个数目是用来支付什么。请确保您有纸本的发票，清楚地说明押金数目。